Returns & Exchange Policy
Last updated: September 7, 2026
Thank you for shopping at SRQutie. As an online-only shop, we want every order delivered to your door to feel right — if something isn't, here's how our returns and exchanges work.
Return Window
You have 30 days from the date your order is delivered to request a return or exchange. Requests submitted after 30 days from delivery cannot be accepted.
Eligibility
To be eligible for a return or exchange, your item must be:
- Unused, unworn, and in the same condition that you received it
- In its original packaging with all tags attached
- Accompanied by proof of purchase (order number or receipt)
Final sale, clearance, and gift card items are not eligible for return or exchange unless the item arrived damaged or defective.
How to Start a Return or Exchange
Email us at hello@srqutie.com with your order number and the item(s) you'd like to return or exchange. We'll send you instructions and, if applicable, a return shipping label.
Return Shipping Costs
- Exchanges and store credit: we provide a free prepaid return shipping label.
- Refunds to your original payment method: return shipping costs are the customer's responsibility and will be deducted from your refund unless the item arrived damaged, defective, or incorrect.
Refunds
Once we receive and inspect your return, we'll notify you by email whether it's approved. If approved, you can choose to receive a refund to your original payment method or store credit. Approved refunds are typically processed within 5–10 business days; it may take additional time for your bank or card issuer to post the refund.
Exchanges
The fastest way to get the item you want is to return the item you have, and once your return is accepted, make a separate purchase for the new item. Exchanges are subject to product availability.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us immediately at hello@srqutie.com if an item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right at no cost to you.
Contact Us
SRQutie is an online-only shop, so our team is here for you by email. If you have any questions about our returns and exchange policy, reach out anytime at hello@srqutie.com and we'll take care of you.
